FLPA Lunchtime Webinar
Costs Communication Best Practice
with Giles Watson
Talking about money is challenging. For solicitors, one of the biggest challenges is that they see costs disclosure as a compliance issue, when it should be seen as a key driver of productivity, profitability and client satisfaction. Effective costs communication requires solicitors to look beyond the LPA, develop new skills and aim higher than mere compliance. In this webinar, Giles Watson will discuss:
· why compliance is not enough
· the scourge of underestimating
· skills to reduce price sensitivity
· costs disclosure failings and best practice
· fixed fees failings and opportunities
Giles Watson is a legal practice management consultant, academic and trainer. Before establishing his own consultancy 7 years ago, he previously managed the Queensland Law Society Practice Management Course, led Lexcel (the Law Society of England and Wales' legal practice management quality mark), and was a business development manager for 3 London law practices. In addition to consulting to law practices on strategy and client-facing challenges, Giles lectures on the MBA program at Kaplan Business School and on costs communication for the QUT Legal Practice Course.
1:00 pm, Thursday 17 August 2023 via webinar.
FLPA Member: $25
Registrants will be sent a link to the webinar prior to the event.
Please click here for the online form by Monday 14 August 2023.
Rule 48(2) of the Queensland Law Society Administration Rule 2005 and the Bar Association of Queensland CPD Policy permit, on a self-assessment basis, the treatment of attendance at a conference as a CPD activity at the rate of 1 CPD point per 1 hour of attendance (excluding refreshment breaks).
Cancellations non-refundable, substitute permitted.